PRIVACY - EXTENDED INFORMATION

For what purposes will we process your personal data?
Your data will be processed for the purpose of managing your booking, your stay at the hotel and to ensure payment of the expenses derived from said stay.
Your data will be communicated to the law enforcement agencies in compliance with the provisions of current legislation, as well as to the travel agencies or operators involved.

The data will be stored for at least 6 years in compliance with tax, mercantile, consumer and travellers’ register regulations.

What is the legal basis for processing your data?
The legal basis is your consent.

For what purposes will we process your personal data?

• Preparation of the estimate and follow-up of the same by means of communications between both parties.
• Electronic information relating to your request.
• Electronic commercial or event information, providing express authorisation has been given.
• We will contact you to help you with the management of your reservation through the web, if you have included your details and you have not been able to finalise it.
• The management of administrative, communications and logistics services carried out by the responsible party.
• Invoicing and declaration of the appropriate taxes.
• Carrying out the corresponding transactions.
• In the event it were necessary to contact customers for the management of reserved and/or contracted services.
• Control and recovery management.
• During the card payment process, the following personal data will be collected by the bank that owns the Virtual POS: type of connection, date and time, IP address, device information, email address, mobile phone, browsing data, transaction data and data required by 3D Secure security protocols, for the sole purpose of detecting and preventing unauthorised payment transactions.

COMMERCIAL AND COURTESY COMMUNICATIONS:

For what purposes will we process your personal data?

Providing you have given us your consent, we will send you communications to keep you up to date with our exclusive offers and promotions, news, special dates, destination, and to congratulate you on your birthday and other special occasions. We will process your data for the following purposes:

• Exclusive offers and promotions
  Special dates (Carnival, Easter, Halloween, Christmas, New Year’s Eve, local and international festivals).
  Servatur News (new hotels, facilities and services)
  Destination (activities and places of interest to inspire you and make the most of your stay)
  Greetings (birthdays and other special occasions)

What is the legitimacy for the processing of your data?

The acceptance and consent of the person concerned.
You give us your consent when you sign up through our data collection forms (booking channel, pre check-in, captive Wifi registration, etc.), by ticking the check boxes of your preferences.
We remind you that <strong>”at any time and very easily you can unsubscribe or choose your communication preferences”</strong>.
It will always be necessary prior to the communication that the client or User accepts the check box(es) and click on the accept button. This will necessarily imply that the person has been informed and has expressly given his/her consent to receive commercial and courtesy communications.
At any time, individuals may unsubscribe from commercial and courtesy communications, without this affecting the lawfulness of the processing based on consent prior to withdrawal of said subscription.

Register
You may join Club Servatur at any time through the Club Servatur members area or while making a reservation through our website by activating the discount code and selecting the option “Yes, I want to join Club Servatur and I accept the conditions” before finalising your reservation.

Membership status
Membership is granted on a personal and non-transferable basis, in the name of a natural person over 18 years of age and must be accredited when requested.
Servatur reserves the right to cancel membership status at any time in the event of improper use of said status or inappropriate conduct at any of the Servatur Hotels & Resorts establishments.

Operating rules
Offers, discounts and news will be sent by e-mail, provided that you have given us your express consent. You can rest assured that you can unsubscribe at any time with just one click, although we are sure that you will en joy hearing abou tour offers.
If the booking is made through the Servatur website, you will need to log in with your username and password to obtain the rate and the special discounts of the Servatur Club or you can register in the Servatur Club during the same booking process.
If the booking is made by e-mail, by telephone or at the reception desk of any of our establishments, you must provide the identity details that allow you to verify your membership status. This information may include the identification number of a valid and current ID document, date of birth, e-mail address and even references to any previous stays, such as the hotel where you last stayed and the approximate dates of stay.
No discounts, gratuities or other benefits are redeemable for cash.

Validity
Servatur reserves the right to cancel or change the conditions of Club Servatur in whole or in part at any time. The company shall inform its Club Servatur members as soon as possible of the cancellation or changes to the same and, in any case, shall publish the same on the Servatur website. The company shall not be liable for any damages or possible losses caused to the holder as a result of the change of conditions or cancellation of membership of Club Servatur.

Unsubscribe
Although we would be very sorry if you decide to stop being part of Club Servatur, you can unsubscribe at any time and in just a couple of clicks from your account in the members’ area.
Conditions of Club Servatur
For what purposes will we process your personal data?
Your data as a member of Club Servatur will be processed in order to carry out the appropriate management of the loyalty programme and to carry out advertising and marketing activities in accordance with the preferences that you have indicated to us.

What is the legal basis for processing your data?
The legal basis for the processing of your data is your consent as a data subject. By ticking the corresponding box you consent to the sending of courtesy and commercial communications about products and experiences that may be of interest to you.

For what purposes will we process your personal data?
To assess the quality of the service provided.
To improve the services offered, in accordance with ISO standards.

What is the legal basis for processing your data?
The legal basis is the express, free and voluntary consent of the person surveyed.

What data do we collect through the Website?
We may process your IP address, what operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, it will be identified so that we can contact you if necessary.

For what purposes will we process your personal data?

• To answer your queries, requests or petitions.
• To manage the requested service, answer your request, or process your request.
• Information by electronic means, related to your request.
• Commercial or event information by electronic means, provided that express authorisation has been given.
• To carry out analyses and improvements on the Web, on our products and services. To improve our commercial strategy.

What is the legitimacy for the processing of your data?

The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill in a form and click on the send button, the completion of the same will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to the form or acceptance of the privacy policy.
All our forms have the symbol * in the obligatory data. If you do not provide these fields, or do not check the checkbox for acceptance of the privacy policy, the information will not be allowed to be sent. It usually has the following formula: “□ I have read and accept the Privacy Policy”.

What data do we collect through the newsletter?
On the website, you can subscribe to the newsletter if you provide us with an email address, to which the newsletter will be sent.
We will only store your email address in our database and will send you periodic emails until you unsubscribe or we stop sending emails.
You will always have the option to unsubscribe, in any communication.

For what purposes will we process your personal data?

• To manage the requested service.
• Information by electronic means, related to your request.
• Commercial or event information by electronic means, as long as there is express authorisation.
• To carry out analyses and improvements in the sending of mailings, in order to improve our commercial strategy.

What is the legitimacy for the processing of your data?
Acceptance and consent of the interested party: In those cases where you subscribe, it will be necessary to accept a checkbox and click on the send button. This necessarily implies that you have been informed and have expressly given your consent to receive the newsletter.
If you do not tick the checkbox to accept the privacy policy, the information will not be sent. It usually has the following formula: “□ I have read and accept the Privacy Policy”.

For what purposes will we process your personal data?

• To answer your queries, requests or petitions.
• To manage the requested service, answer your request, or process your request.
• To get in touch with you and create a community of followers.

What is the legitimacy for the processing of your data?
The acceptance of a contractual relationship in the corresponding social network environment, and in accordance with their privacy policies:
Facebook
Instagram
LinkedIn

For how long will we store personal data?
We can only consult or remove your data in a restricted way by having a specific profile. We will process it for as long as you allow us to do so by following us, being a friend or by “liking”, “following” or similar buttons.
Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.

For what purposes will we process your personal data?

• Organisation of selection processes for the recruitment of employees.
• To call you for job interviews and evaluate your application.
• If you have given us your consent, we may pass it on to partner or related companies for the sole purpose of helping you to find a job.

How long will we keep the personal data?
We also inform you that one year after receiving your curriculum vitae, we will proceed to its secure destruction.

What is the legal basis for processing your data?
The legal basis is your unequivocal consent when you send us your CV.

No, as a general rule we only process the data provided to us by the owners. If you provide us with data of third parties, you must, in advance, inform and request their consent, or else we will be exempt from any liability for failure to comply with this requirement.

¿Y datos de menores?
No tratamos datos de menores de 14 años sin consentimiento del padre, madre o tutor legal. Por tanto, abstente de facilitarlos si no tienes esa edad o, en su caso, de facilitar datos de terceros que no tengan la citada edad. SERVATUR, S.A. se exime de cualquier responsabilidad por el incumplimiento de esta previsión.

¿Realizaremos comunicaciones por medios electrónicos?
Solo se realizarán para gestionar tu solicitud, si es uno de los medios de contacto que nos has facilitado.
Si realizamos comunicaciones comerciales habrán sido autorizadas por ti previamente, de manera expresa.

¿Qué medidas de seguridad aplicamos?
Puedes estar tranquilo: Hemos adoptado un nivel óptimo de protección de los Datos Personales que manejamos, y hemos instalado todos los medios y medidas técnicas a nuestra disposición según el estado de la tecnología para evitar la pérdida, mal uso, alteración, acceso no autorizado y robo de los Datos Personales.

¿A qué destinatarios se comunicarán tus datos?
Tus datos no se cederán a terceros, salvo obligación legal. En concreto se comunicarán a la Agencia Estatal de la Administración Tributaria y a bancos y entidades financieras para el cobro del servicio prestado o producto adquirido, como a los encargados del tratamiento necesarios para la ejecución del acuerdo.

En caso de compra o pago, si eliges alguna aplicación, web, plataforma, tarjeta bancaria, o algún otro servicio online, tus datos se cederán a esa plataforma o se tratarán en su entorno, siempre con la máxima seguridad. Durante el proceso de pago a través de tarjeta, se recabarán datos por parte de la Entidad Bancaria titular del TPV Virtual
Cuando se lo ordenemos, tendrán acceso a nuestra web la empresa de desarrollo y mantenimiento web, o la de hosting. Las mismas tendrán firmado un contrato de prestación de servicios que les obliga a mantener el mismo nivel de privacidad que nosotros.
Podrán realizarse transferencia internacionales de datos al usarse aplicaciones americanas, no obstante, dichas transferencias se realizarán a las entidades que hayan demostrado que cumplen con el nivel de protección y garantías de acuerdo con los parámetros y exigencias previstas en la normativa vigente en materia de protección de datos, como el Reglamento Europeo, o cuando exista un habilitación legal para realizar la transferencia internacional.

¿Qué Derechos tienes?

• A saber si estamos tratando tus datos o no.
• A acceder a tus datos personales.
• A solicitar la rectificación de tus datos si son inexactos.
• A solicitar la supresión de tus datos si ya no son necesarios para los fines para los que fueron recogidos o si nos retira el consentimiento otorgado.
• A solicitar la limitación del tratamiento de tus datos, en algunos supuestos, en cuyo caso solo los conservaremos de acuerdo con la normativa vigente.
• A portar tus datos, que te serán facilitados en un formato estructurado, de uso común o lectura mecánica. Si lo prefieres, te los podemos enviar al nuevo responsable que nos designe. Sólo es válido en determinados supuestos.
• A presentar una reclamación ante la Agencia Española de Protección de Datos o autoridad de control competente, si crees que no te hemos atendido correctamente.
• A revocar el consentimiento para cualquier tratamiento para el que hayas consentido, en cualquier momento.

Si modificas algún dato, te agradecemos que nos lo comuniques para mantenerlos actualizados.

¿Quieres un formulario para el ejercicio de Derechos?
Tenemos formularios para el ejercicio de tus derechos, pídenoslos por email, o si lo prefieres, puedes usar los elaborados por la Agencia Española de Protección de Datos o terceros.
Estos formularios deben ir firmados electrónicamente o ser acompañados de fotocopia del DNI. Si te representa alguien, debe adjuntarnos copia de su DNI, o también firmado con su firma electrónica.

Los formularios pueden ser presentados presencialmente, enviados por carta o por mail en la dirección del Responsable al inicio de este texto.

¿Cuánto tardamos en contestar al Ejercicio de Derechos?
Depende del derecho, pero como máximo en un mes desde tu solicitud, y dos meses si el tema es muy complejo. Te notificaremos si necesitamos más tiempo.

¿Tratamos cookies?
Si usamos otro tipo de cookies que no sean las necesarias, podrás consultar la política de cookies en el enlace correspondiente desde el inicio de nuestra web.

¿Durante cuánto tiempo vamos a mantener tus datos personales?
Los datos personales serán mantenidos mientras sigas vinculado con nosotros. Una vez te desvincules, los datos personales tratados en cada finalidad se mantendrán durante los plazos legalmente previstos, incluido el plazo en el que un juez o tribunal los pueda requerir atendiendo al plazo de prescripción de acciones judiciales.

Los datos tratados se mantendrán en tanto no expiren los plazos legales aludidos anteriormente, si hubiera obligación legal de mantenimiento, o de no existir ese plazo legal, hasta que la persona interesada solicite su supresión o revoque el consentimiento otorgado.
Mantendremos toda la información y comunicaciones relativas a tu compra o a la prestación de nuestro servicio, mientras duren las garantías de los productos o servicios, para atender posibles reclamaciones.