PRIVACY - EXTENDED INFORMATION

For what purposes will we process your personal data?

Your data will be processed for the purpose of managing your reservation, your stay at the hotel, and ensuring payment of the expenses incurred during said stay.

Your data will be communicated to the Security Forces and Bodies in compliance with current legislation (Organic Law 4/2015 on the Protection of Citizen Security, Royal Decree 933/2021 of October 26, establishing the obligations of documentary registration and information for individuals or legal entities engaged in accommodation and motor vehicle rental activities), as well as to the involved travel agencies or operators.

Data retention period: Data will be retained according to the deadlines established by consumer, commercial, and tax regulations. Additionally, it is communicated that the data from the computerized record must be kept for a period of three years from the completion of the contracted service or provision.

What is the legitimacy for the processing of your data?

The legal basis is your consent, as they are necessary for the execution of a contract or for the application of pre-contractual measures at your request.

Compliance with the legal obligations established by Order INT/321/2021 of March 31, amending Order INT/1922/2003 of July 3 on register books and entry forms of travelers in hospitality establishments and similar, regarding documentary registration obligations, Royal Decree 933/2021 of October 26 establishing documentary registration and information obligations for individuals or legal entities engaged in accommodation and motor vehicle rental activities, and Order INT/1922/2003 of July 3.

What purposes will we use your personal data for?

• Elaboration and monitoring of the budget through communications between both parties.
• Information via electronic means regarding your request.
• Commercial information or events via electronic means, always with express authorization.
• We will contact you to assist with the management of your reservation through the website, if you have included your data and were unable to complete it.
• Manage administrative, communication, and logistics services carried out by the Data Controller.
• Invoicing and declaration of relevant taxes.
• Carry out the corresponding transactions.
• If it is necessary to contact customers for the management of reserved and/or contracted services.
• Control and debt recovery transactions.
• During the payment process via card, the Bank Entity owning the Virtual POS Terminal will collect the following personal data: type of connection, date and time, IP address, device information, email address, mobile phone number, navigation data, transaction data, and data required by 3D Secure security protocols, solely for the purpose of detecting and preventing unauthorized payment transactions.

What is the legal basis for processing your data?

The existence of a contractual relationship or pre-contractual measures, as well as your consent for all purposes that require your express consent, such as sending commercial communications.

COMMERCIAL AND COURTESY COMMUNICATIONS:

What purposes will we use your personal data for?

If you have given us your consent, we will send you communications to keep you informed about our exclusive offers and promotions, news, special dates, destinations, and we will congratulate you on your birthday and other special occasions. For this, we will process your data for the following purposes:

• Exclusive offers and promotions
• Special dates (Carnivals, Easter, Halloween, Christmas, New Year’s, local and international festivals)
• Servatur News (New hotels, facilities, and services)
• Destination (Activities and places of interest to inspire you and make the most of your stay)
• Congratulations (Birthdays and other special occasions)

What is the legal basis for processing your data?

The acceptance and consent of the interested party.

You do not give your consent when you subscribe through our data collection forms (booking channel, pre-check-in, registering for captive WiFi, etc.), by checking the preferences checkboxes.

We remind you that “you can unsubscribe or choose your communication preferences at any time in a super simple way”

It will always be necessary prior to communicating that the client or User accepts the checkbox(es) and click on the accept button. This will necessarily imply that the person has been informed and has expressly given their consent to receive commercial and courtesy communications.

At any time, individuals can unsubscribe from commercial and courtesy communications, without affecting the legality of processing based on consent prior to its withdrawal.

What purposes will we use your personal data for?

• Registering you on the Webapp
• Responding to requests and inquiries
• Managing reservations and cancellations of sports activities
• Managing reservations and cancellations of sports facilities
• Managing administrative, communication, and logistical services carried out by the Data Controller.
• If necessary, contacting clients for the management of reserved and/or contracted services
• Receiving notifications when activated
• Charging for contracted services
• Commercial information or event notifications via electronic means, always with explicit authorization.

What is the legal basis for processing your data?

The existence of a contractual relationship or pre-contractual measures, and your consent for all purposes that require your explicit consent, such as sending commercial communications.

By contracting our services you are authorizing us to transfer your personal data to the company FLEXMYROOM
INSURETECH, S.L., domiciled in Benidorm (03503 – Alicante), Calle Gambo, 6-2o-F, and with CIF number B42687616,
with the sole purpose of protecting your reservation enjoying the services and insurance products offered. Only the data
strictly necessary for the activation of the insurance (name and surname, identity number, postal address and contact
information) will be transferred, in our common interest. This entity will cancel your personal data when the service has
ended and the legally established deadlines have been met. You can exercise your rights of access, rectification,
deletion, limitation of treatment, data portability, and opposition to treatment and not be subject to automated decisions
at the email address datos@flexmyroom.com

Register​
You may join Club Servatur at any time through the Club Servatur members area or while making a reservation through our website by activating the discount code and selecting the option “Yes, I want to join Club Servatur and I accept the conditions” before finalising your reservation.
​

Membership status
Membership is granted on a personal and non-transferable basis, in the name of a natural person over 18 years of age and must be accredited when requested.
Servatur reserves the right to cancel membership status at any time in the event of improper use of said status or inappropriate conduct at any of the Servatur Hotels & Resorts establishments.

Operating rules
Offers, discounts and news will be sent by e-mail, provided that you have given us your express consent. You can rest assured that you can unsubscribe at any time with just one click, although we are sure that you will en joy hearing abou tour offers.

If the booking is made through the Servatur website, you will need to log in with your username and password to obtain the rate and the special discounts of the Servatur Club or you can register in the Servatur Club during the same booking process.

If the booking is made by e-mail, by telephone or at the reception desk of any of our establishments, you must provide the identity details that allow you to verify your membership status. This information may include the identification number of a valid and current ID document, date of birth, e-mail address and even references to any previous stays, such as the hotel where you last stayed and the approximate dates of stay.
​

Validity
Servatur reserves the right to cancel or change the conditions of Club Servatur in whole or in part at any time. The company shall inform its Club Servatur members as soon as possible of the cancellation or changes to the same and, in any case, shall publish the same on the Servatur website. The company shall not be liable for any damages or possible losses caused to the holder as a result of the change of conditions or cancellation of membership of Club Servatur.

Unsubscribe
Although we would be very sorry if you decide to stop being part of Club Servatur, you can unsubscribe at any time and in just a couple of clicks from your account in the members’ area.

Conditions of Club Servatur
For what purposes will we process your personal data?

Your data as a member of Club Servatur will be processed in order to carry out the appropriate management of the loyalty programme and to carry out advertising and marketing activities in accordance with the preferences that you have indicated to us.

What is the legal basis for processing your data?
The legal basis for the processing of your data is your consent as a data subject. By ticking the corresponding box you consent to the sending of courtesy and commercial communications about products and experiences that may be of interest to you.

For what purposes will we process your personal data?

• To assess the satisfaction level of our customers
• To evaluate the quality and improvement of our services
• To enhance the services offered
• To study and work on improving our customers’ needs

What is the legal basis for processing your data?

The legal basis is the explicit, free, and voluntary consent of the surveyed person and/or the execution of the service contract, all in accordance with Article 21.2 of the Spanish Law 34/2002 on Information Society Services and Electronic Commerce.

What data do we collect through the Website?
We may process your IP, what operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, it will be identified in order to contact you if necessary.

For what purposes will we process your personal data?

 
• Respond to your inquiries, requests, or petitions.

 

• Manage the requested service, respond to your request, or process your petition.

 

• Information by electronic means, related to your request.

 

• Commercial or event information by electronic means, with express authorization.

 

• Conduct analysis and improvements on the Website, on our products and services. Improve our commercial strategy.

What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill out a form and click on the “submit” button, the completion of the form will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or acceptance of the privacy policy.
All our forms have the * symbol for mandatory data. If you do not provide those fields, or do not check the acceptance of the privacy policy checkbox, the information will not be allowed to be sent. It usually has the following formula: “□ I have read and accept the Privacy Policy.”

What data do we collect through the newsletter?
On the website, you can subscribe to the newsletter if you provide us with an email address, to which the newsletter will be sent.

We will only store your email address in our database and will send you periodic emails until you unsubscribe or we stop sending emails.

You will always have the option to unsubscribe, in any communication.

For what purposes will we process your personal data?

• To manage the requested service.
• Information by electronic means, related to your request.
• Commercial or event information by electronic means, as long as there is express authorisation.
• To carry out analyses and improvements in the sending of mailings, in order to improve our commercial strategy.

What is the legitimacy for the processing of your data?
Acceptance and consent of the interested party: In those cases where you subscribe, it will be necessary to accept a checkbox and click on the send button. This necessarily implies that you have been informed and have expressly given your consent to receive the newsletter.

If you do not tick the checkbox to accept the privacy policy, the information will not be sent. It usually has the following formula: “□ I have read and accept the Privacy Policy”.

For what purposes are we going to process your personal data?

• Answering your inquiries, requests, or petitions.
• Managing the requested service, responding to your request, or processing your petition.
• Engaging with you and creating a community of followers.

What is the legitimacy for the processing of your data?

The bases that legitimize the processing are the voluntary consent of the interested party to get in touch and, if applicable, the acceptance of a contractual relationship within the corresponding social network. The processing of data within the Social Network will be carried out in accordance with its Privacy policies.

For how long will we keep the personal data?
We can only consult or delete your data in a restricted way by having a specific profile. We will process them for as long as you allow us by following us, being friends, or clicking on “like”, “follow” or similar buttons.
Any rectification of your data or restriction of information or publications must be carried out through the configuration of your profile or user in the social network itself.

For what purposes will we process your personal data?

• Information by electronic means related to your request.

• Commercial information or event information by electronic means, provided there is express authorization.
• Manage administrative, communication, and logistics services carried out by the Responsible Party.
• Billing.

• Carry out the corresponding transactions.
• Billing and declaration of relevant taxes.

What is the legal basis for processing your data?

The legal basis is the acceptance of a contractual relationship, or alternatively your consent when contacting us or offering us your products through any means.

What purposes will we use your personal data for?

• Organizing selection processes for hiring employees.
• Scheduling job interviews and evaluating your candidacy.
• If you have given us your consent, we may transfer it to collaborating or related companies, with the sole purpose of helping you find employment.

How long will we keep your personal data?

We also inform you that after one year from receiving your resume, we will proceed to its secure destruction.

What is the legal basis for processing your data?
The legal basis is your unequivocal consent when sending us your CV.

What data do we collect through the Ethical Channel?

If you identify yourself, we may collect: name, surname, email, telephone number and the personal data of the third party you provide in the communication.

For what purposes we will process your personal data?

• Manage communications
• Take appropiate corrective action and,
• If necessary, inform you about the outcome of the procedure.

What is the legitimacy for the processing of your data?

The legal basis is legal obligation or, failing that, public interest.

Law 2/2023, of February 20, regulating the protection of persons reporting on regulatory and anti-corruption violations.

How long will we keep your personal data?

The data will be kept for the period strictly necessary to clarify the facts communicated. In any case, after six (6) months, the data provided will be anonymiased unless they are investigated in a different legal environment.

What personal data do we process?

We will process your image and in the case of having exterior cameras or in the parking lot, we will process the license plate of your vehicle.

For what purposes will we process your personal data?

Ensure the security of property, facilities, and people.

What is the legal basis for the processing of your data?

The legal basis for the processing is the exercise of public powers to ensure security.

How long will we keep personal data?

For a period of 1 month from its capture, unless there are incidents, in which case they may be kept for a longer period until the end of the incident or until the recordings are communicated to the State Security Forces and Competent Authorities.

For what purposes are we going to process your personal data?

Management of the Transparency Portal

What is the legitimacy for processing your data?

Law 12/2014, of December 26, on transparency and access to public information
Law 19/2013, of December 9, on transparency, access to public information, and good governance

How long are we going to keep personal data?

As long as the processing lasts and in accordance with legal retention periods.